2021 Annual Meeting & Product Showcase
JOIN US FOR THIS REGION'S MUST-ATTEND EDUCATION AND NETWORKING EVENT
Meeting Agenda & Session Descriptions
TUESDAY, AUGUST 17, 2021*
2:00 PM - 3:00 PM
Simplifying The Customer Experience
Sam O'Donnell, WhyFire
Learn how a Pacific Northwest Retailer transformed their business by simplifying the customer experience. Sam will share 5 best practices that can be implemented and utilized by every retailer in our industry.
3:15 PM - 4:15 PM
Expanding Your Opportunities with Custom Outdoor Spaces
Joan Nutting, Maschino's
Would you like to increase your sales with the knowledge of designing and selling in the outdoor area? Join us for a session that can help increase your confidence and add profitability in these areas. We will be working with the designing, placement, safety and sales of these products to increase the customer satisfaction and your financial bottom line.
4:30 PM - 5:30 PM
Managing the Chaos: Post COVID/Busy Season
Sam O'Donnell, WhyFire
The next 6-12 months will be some of the hardest that we have ever experienced in our industry. In this session, Sam will help attendees by showing how to manage customer expectations like a pro: both pre- and post-sale, why scheduling strategically is more important than ever, and how to make it easy for the customer when no one else is.
6:00 PM - 9:00 PM
Topgolf Team Building Event & Dinner
Connect with Our Members
Enjoy dinner, drinks and friendly team competition at our TopGolf team building event and sponsor product showcase. Not a golfer, no worries. There will be something for everyone to do. This will also be an excellent opportunity to view our sponsors’ products one last time before the selling season and network with members in our 4-state region.
WEDNESDAY, AUGUST 18, 2021*
9:00 AM - 9:30 AM
MWHPBA & HPBA Update Breakfast
Jake Hunter, MWHPBA President & Diane Dellen, HPBA Director of Membership
Take a few minutes to learn what is new in your affiliate and at HPBA national, what governmental regulations might affect our region and about your member benefits.
9:30 AM - 10:30 AM
Troubleshooting Electronic Ignition
Rich Dahl, C. Bennett Premium Building Supplies
This session is designed to provide a broad approach to troubleshooting electronic ignition systems. Various hearth electronic systems will be discussed as well as common methods of diagnosing the most frequently encountered electronic ignition problems.
10:45 AM - 11:45 AM
More Profit, Less Hassle: Adding Electric Fireplaces To Your Mix
Panel of Electric Fireplace Experts
Electric fireplaces aren’t just for box stores and online retailers. Learn from our expert panel of speakers how to do it sell electric fireplaces successfully, from displays to marketing to sales. We will cover the why and the how of selling electric fireplaces profitably.
11:55 AM - 1:00 PM
Tools & Tips for Gas Service Calls
Rich Dahl, C. Bennett Premium Building Supplies
This class will cover testing and diagnosing gas fireplace products. Step by step instruction on issues like pilot outage, failed ignition, gas pressure problems, improper combustion, and venting issues will be covered. Having the right tools and where to find them will also be covered. Anyone involved in selling, installing or servicing gas fireplace products will find this class to be beneficial.
*Schedule subject to change.
Hotel Accomodations - Discounted Room Rates
Hampton Inn & Suites St. Louis/Chesterfield
5 McBride and Son Center Dr, Chesterfield, Missouri 63005
MWHPBA has negotiated a discounted hotel room rate of $119 a night plus tax at the Hampton Inn for our out-of-town guests. There is a free shuttle that will take you to and from TopGolf.
To reserve a hotel room by phone, call 636-530-0770 and let them know you are with the Midwest Hearth, Patio and Barbecue Association.
To reserve your room online, visit https://hamptoninn.hilton.com/en/hp/groups/personalized/S/STLHSHX-HPA-20210816/index.jhtml?WT.mc_id=POG
Meeting Sponsors
